Project 1: (Objective 1) Stakeholder consultation and evidence synthesis (scoping review) regarding use of online feedback in health care.
– Establish current practice and ‘state-of-the-art’ in this field;
– Provide a horizon scan of future developments;
– Identify what online patient feedback service initiatives and research projects are currently underway or planned;
– Understand what lessons can be learned from previous work.
– Consultation with experts in the field of online patient feedback and patient experience of NHS services;
– Engagement with patients, practitioners, policymakers, and local commissioners;
– Scoping review of the literature.