This free event will consist of research findings from the INQUIRE team and talks from external speakers (including CareOpinion, IWantGreatCare, The King’s Fund and academic colleagues with expertise in patient experience and quality improvement). Date and time: Wednesday 6th June 2018 10-00 – 16:00. Venue: Wolfson College, Linton Rd, Oxford OX2 6UD. The event will … Read moreSymposium: Improving NHS Quality Using Internet Ratings and Experiences
I’ve now carried out 30 interviews for the INQUIRE study with people who have been telling me about their experiences of using online platforms to give feedback, or comment on their health services experiences. One thing that often crops up in these conversations is that people are often very unclear how to go about giving … Read moreGiving feedback about NHS services
In the spirit of our research, we had an active hashtag for the workshop, and the Storify below shows the conversation on Twitter that surrounded the event. There were over 100 tweets on the subject, and TweetReach analysis suggests these tweets by over 40 contributors had over 260,000 impressions, reaching over 70,000 Twitter accounts. The … Read moreINQUIRE Workshop – December 2017
The first part of the INQUIRE project involved conducting a literature review to find out what kind of research has been done on online patient feedback and what can we learn from it. We searched several databases to find any research that has been conducted on this topic across the world. Because we wanted to … Read moreWhat do we know about online patient feedback?
Interviews for project 3 of the INQUIRE study began in September. I’ve been spending lots of time looking online to find people who have blogged, tweeted or commented in other ways, on a variety of online platforms, about their health service experiences. I’ve had a fantastic response so far. The flyer about the interview study … Read moreInterviewing patients and the public who have used the internet to express their views about healthcare, or have read other people’s comments
INQUIRE is a programme of work funded by the NIHR HS&DR Programme that incorporates five studies about the use of online ratings and reviews of healthcare. The issue of online ratings reminds me of my annual car servicing, where following the service I’m asked about the experience and how it could have been better. As … Read moreINQUIRE: Improving NHS Quality Using Internet Ratings and Experiences