Symposium: Improving NHS Quality Using Internet Ratings and Experiences

This free event will consist of research findings from the INQUIRE team and talks from external speakers (including CareOpinion, IWantGreatCare, The King’s Fund and academic colleagues with expertise in patient experience and quality improvement). Date and time: Wednesday 6th June 2018 10-00 – 16:00. Venue: Wolfson College, Linton Rd, Oxford OX2 6UD. The event will … Read moreSymposium: Improving NHS Quality Using Internet Ratings and Experiences

INQUIRE Workshop – December 2017

In the spirit of our research, we had an active hashtag for the workshop, and the Storify below shows the conversation on Twitter that surrounded the event. There were over 100 tweets on the subject, and TweetReach analysis suggests these tweets by over 40 contributors had over 260,000 impressions, reaching over 70,000 Twitter accounts. The … Read moreINQUIRE Workshop – December 2017

Interviewing patients and the public who have used the internet to express their views about healthcare, or have read other people’s comments

Interviews for project 3 of the INQUIRE study began in September. I’ve been spending lots of time looking online to find people who have blogged, tweeted or commented in other ways, on a variety of online platforms, about their health service experiences. I’ve had a fantastic response so far. The flyer about the interview study … Read moreInterviewing patients and the public who have used the internet to express their views about healthcare, or have read other people’s comments

INQUIRE: Improving NHS Quality Using Internet Ratings and Experiences

INQUIRE is a programme of work funded by the NIHR HS&DR Programme that incorporates five studies about the use of online ratings and reviews of healthcare. The issue of online ratings reminds me of my annual car servicing, where following the service I’m asked about the experience and how it could have been better. As … Read moreINQUIRE: Improving NHS Quality Using Internet Ratings and Experiences