Online feedback about care: the new normal?

This post has been re-blogged from   In September 2016, I blogged about evidence showing that US patients are now more likely to see online patient comments about healthcare than they are to see clinical metrics or patient experience measures. And now...

Giving feedback about NHS services

I’ve now carried out 30 interviews for the INQUIRE study with people who have been telling me about their experiences of using online platforms to give feedback, or comment on their health services experiences.   One thing that often crops up in these conversations is...

INQUIRE Workshop – December 2017

In the spirit of our research, we had an active hashtag for the workshop, there were over 100 tweets on the subject, and TweetReach analysis suggests these tweets by over 40 contributors had over 260,000 impressions, reaching over 70,000 Twitter accounts.