Online feedback about care: the new normal?

This post has been re-blogged from careopinion.org   In September 2016, I blogged about evidence showing that US patients are now more likely to see online patient comments about healthcare than they are to see clinical metrics or patient experience measures. And now...

Giving feedback about NHS services

I’ve now carried out 30 interviews for the INQUIRE study with people who have been telling me about their experiences of using online platforms to give feedback, or comment on their health services experiences.   One thing that often crops up in these conversations is...