This free event will consist of research findings from the INQUIRE team and talks from external speakers (including CareOpinion, IWantGreatCare, The King’s Fund and academic colleagues with expertise in patient experience and quality improvement).
Date and time: Wednesday 6th June 2018 10-00 – 16:00.
Venue: Wolfson College, Linton Rd, Oxford OX2 6UD.
The event will be of interest to those with interests in: digital health, patient experience, quality improvement, science and technology studies, and health care policy and practice.
This event is made possible through the support of NIHR HS&DR.
9.20 Coffee/refreshments on arrival
10:00-10:25 Welcome and overview of INQUIRE research programme – John Powell
10:25-10:50 Fadhila Mazanderani Conversations about care: patient and family members’ perspectives of ratings, reviews and feedback about NHS healthcare services.
10:50-11:15 Farzana Dudhwala The 5W1H (Who, What, Where, When, Why & How) of Online Patient Feedback in NHS Trusts: Findings from an Ethnographic Engagement with 4 NHS Trusts in England’
11:15-11:40 Louise Locock (University of Aberdeen) USPEx – Understanding how frontline staff use patient experience data for improvement
11:40-12:10 Meghan Leaver (University of Oxford) Wisdom of Patients
12:10-13:10 LUNCH AND NETWORKING
13:10-13:35 Douglas Findlay Reflecting on INQUIRE
13:35-14:05 Neil Bacon (IWantGreatCare)The Future of Healthcare – the patient makes the choices about their care
14:05 -14:35 Tim Hunt (CareOpinion) Using Online Stories on Care Opinion for Quality Improvement
14:35 – 14:55 Coffee /refreshments
14:55-15.25 Dan Wellings (King’s Fund) Insight and feedback in the NHS: Not where it should be?
15:25-16:00 Discussion: implications for policy and practice